Terms & Conditions
These terms and conditions are entered into by and between W10 One Ltd (hereinafter: “W10 Performance”) and You (hereinafter: “the Member”).
The membership entitles the usage of W10 Performance facilities and the equipment & services available therein. The membership gives access to all W10 Performance sites, except if specified otherwise.
The membership is personal, and cannot be shared.
The Member confirms that he/she is 18 years old or older.
For persons 16 or 17 years old, exceptions are granted based on a written parental consent. Persons under 16 years of age must be supervised at all times.
The Member confirms that he/she does not suffer from health problems that would hinder exercise or prevent him/her from engaging in exercise, or that would be detrimental or adverse to the Member’s health, safety or physical condition if he/she did exercise. In case of any doubt, the Member shall seek advice by a medical doctor who should confirm the ability to exercise.
W10 Performance shall have no obligation to perform a fitness assessment or similar testing to determine the Member’s physical condition. If an assessment is done at W10 Performance, it is for the sole purpose of compiling comparative data in order to track the Member’s progress in a programme and not for diagnostic purposes.
Each Member of W10 Performance shall be liable for any property damage and/or personal injury caused by the Member on the W10 Performance premises. It shall be the obligation of the Member to pay for any costs involved upon presentation of a statement thereof.
Waiver of Liability:
Any and all use of the W10 Performance facilities shall be at Member’s own risk at all times. The Member shall not utilise any equipment unless he/she knows the appropriate usage. W10 Performance shall not be liable for any injuries, physical impact or damages to the Member, or the property of the Member, or be subject to any claim arising out of the use of the premises and/or of the equipment made available to the users.
Lockers for Personal Belongings:
Lockers are available for Members while working out in the facility. Each Member needs to empty the locker when leaving the facility. W10 Performance will open and empty lockers if the Member is not in the facility.
Lost Property or Theft:
W10 Performance does not take responsibility for loss or theft of any personal belongings. Any items left on W10 Performance premises will be kept for a period of two weeks before being disposed of.
Code of Conduct:
The Member shall respect the behavioural and operating principles of W10 Performance, as laid out in our code of conduct.
Suspension/Termination of Membership:
If the Member behaves in a way that breaches the code of conduct membership can be suspended or terminated at management’s sole discretion.
Access & Security:
W10 Performance is open Monday to Friday 6am until 9pm, and Saturday from 7am – 3pm, with the exception of bank holidays and exceptional circumstances, when times may vary. Classes are available according to times stated in the W10 Performance booking system. Classes and instructors are subject to change with no prior notice.
The Member is responsible for the payment of the membership. This is true even if the amount is debited directly by W10 Performance. Agreed price only applies if the Member pays according to the agreed conditions.
Monthly rolling agreement:
The first month’s payment or pro-rata amount and any sign-up fee are paid at the point of this agreement. The following monthly payments should be paid before each new month. The Member is responsible for all payments, also in the case of automatic debits by W10 Performance and the Member has given approval for an automatic debit from his/her account or card and any wish to cancel must be announced with a minimum of 60 days notice, to include all payments scheduled to be made during this period..
If the payment is late the member will receive a reminder email from W10 Performance and access may be suspended. The membership continues to run even if the access is suspended. If after 30 days the amount is still not paid, the Member is in violation of the contract and the total outstanding amount of the contract will be due. W10 Performance may transfer the case to a debt collector, which will add additional fees.
During 7 days from the start of the membership, the Member can cancel his membership free of charge, and will be reimbursed in full.
Renewal & Cancellation:
Annual membership (12 months pre-paid): The contract runs for 12 months, during which time it cannot be cancelled. At the end of the contract period, the membership is automatically renewed, on a monthly rolling basis (with the option of paying up front for another 12 months) unless the Member sends a cancellation email to firstname.lastname@example.org at least 60 days before the end of the contract period. W10 Performance will send a reminder via email 60 days before the end of the contract period. The member is responsible for his/her own cancellation, even if the email reminder was not received.
The membership extension is triggered by the payment of a subsequent month. If the Member has opted for a direct debit from an account or card, the cancellation must be announced with at least 60 days notice, with any payments due during this period to be made, by sending an email to email@example.com.
A cancellation is exceptionally granted if the Member moves more than ten miles away from any W10 Performance facility, on presentation of an official document to prove change of address. It is also possible to cancel the membership due to medical reasons, upon presentation of a medical certificate.
Prices will increase in line with inflation, on an annual basis, on January 1st.
It is not possible to freeze memberships, except due to exceptional circumstances where it is medically impossible to use W10 Performance services. In this case, a signed medical certificate will be required as proof. W10 Performance offers extensive on-line and remote coaching and programming options so that services can be accessed whatever the location.